At ‘The Ethnic Fix’, special care is taken to provide you with the best. We believe in the quality of goods our designers have to offer. However, if you are not satisfied with the product offered we will be happy to provide an exchange for any other product available on our site.
Exchange can be processed under the following criteria subject to the items being unused, unworn, unwashed and undamaged by you & in their original packing.
- No exchange/returns on ethnic accessories due to hygiene concerns.
- Genuine sizing issues from the order, only for unused garments. Please review our size guides carefully before making your purchase.
- Genuine quality issues of the product. By genuine, we mean bad workmanship or defective materials only.
- In case the product shipped is the wrong item or not as per your order.
- In case you are not satisfied with the look & feel of the product. If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately.
- We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.
- Store credit is valid for a period of 60 days from the date of issue.
- We only offer refunds if packages are lost in transit.
- ‘’Refunds will be done only through the Original Mode of Payment”
- You may exchange your purchased product within the first 3 days of product delivery.
- Items must be unused, unworn, unwashed and undamaged.
- Goods will be exchanged only if they are returned in their original packaging with original tags.
- We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
- All custom made orders are non-returnable.
- To exchange an item, the customer must write an email to firstname.lastname@example.org. Please note that we keep limited inventory and do not always have all sizes available; hence there may be a delay. Under such circumstances, the amount paid by you can be used whenever you shop with us next time, if you do not wish to wait for the product.
- An order can be cancelled within 24 hours of it being placed and a store credit will be provided against the same if the order has been paid for.